Frequently Asked Question.

What is the order cut-off Time?

Our order cut-off Time is 5.00 PM

What is the Handling Time for orders?

Our Handling Time is 1-2 Business Days (Monday-Friday)

How long will it take for delivery?

Delivery usually takes 3-4 Business Days ( Monday to Friday)

Do you offer free shipping?
Yes! We provide free shipping on all orders within the USA.

What currency do you use?
All transactions are processed in USD, and prices are displayed in USD. If you prefer to see prices in a different currency, you can select your preferred option at checkout.

How can I contact Kailora?

  • Phone: +1 236 304 6944
  • E-mail: support@nevila.shop
  • Address: 11670 Skelton Rd, Duncanville, Alabama 35456, United States.

What payment methods do you accept?
We accept various payment methods, including: 

  • Visa
  • MasterCard
  • American Express,
  • Discover

Can I return or exchange an item?
Yes! We have a customer-friendly return and exchange policy. Please refer to our Returns Policy page for more details on how to initiate a return or exchange..

What if I have a question that isn’t listed here?
If you have any other questions or need assistance, feel free to reach out to us via email or phone. We’re here to help!